Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States.
scientific article published on 20 March 2012
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author: Walter Sermeus, Martin McKee, Luk Bruyneel, Peter Griffiths, T Moreno-Casbas, Carol Tishelman, P Anne Scott, Tomasz Brzostek, Maud Heinen, Juha Kinnunen, Linda Aiken, Douglas Sloane, Reinhard Busse, Anne Marie Rafferty, Ann Kutney-Lee, Koen Van den Heede, René Schwendimann
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